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SHIPPING & RETURNS

Shipping Policy

Have any questions or concerns?
We’re always ready to help!
Call us or whatsApp at 0040-765870544 or send us an email to: gothicaempire@gmail.com
 
                                      FAQ
  • Do you provide International delivery?
 
Yes,all the orders are being sent with DHL  EXPRESS SHIPPING WORLDWIDE.

Return & Exchange Policy

  • How do I return an item?
 
  • I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 day of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
.
  • How do I track my order?
Once the order is placed you shall receive within 1-2 days an tracking no. from Dhl .
https://www.dhl.com/en/express/tracking.html
 
  • How can I contact your couriers?
 
https://www.dhl.com/global-en/home/contact-us.html
 
 
  •     Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
  • Do you accept Custom orders?
YES,we do !
We have over 100 colours and textures of leather so you may contact us regarding your request.
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